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Other

The spinning wheel on sending a mail

The spinning wheel on sending a mail - Please delete this "new function" ! When an email is sent from the ticket to the customer, the icon rotates and does not stop unless you update the ticket with F5 or reopen the ticket. So you have the feeling that the email is not sent. Actually a no go on the part of developers. Wenn eine E-Mail aus dem Ticket an den Kunden gesendet wird, dreht sich das Symbol und hört nicht auf ...more »

Submitted by (@doreen.maier)

Voting

5 votes

Other

Color in AgentTicketZoom

Please re-design the Color in AgentTicketZoom for incomming (blue) and outgoing mails (green).

This makes it clearer and easier to work with.

 

Bitte die Farben AgentTicketZoom für einkommende Mails (blau) und ausgehende Mails (grün) wiederherstellen.

Dies macht es übersichtlicher und erleichtert das Arbeiten.❗ 🤔

Submitted by (@doreen.maier)

Voting

2 votes

Customer Service

Self deleting dynamic Fields (GDPR/DSGVO)

Dear Sir or Madam, Is it possible to create "temporary stored Fields" (for example an Emergency Telephone Number to reach the customer). Most of the time it is required to store Personal Information for a concrete business concern (which is possible in GDPR). But the option to "Forget" must be implemented. Therefore a deletion after ticket Close would be a nice Feature. If there are fields especially for that purpose, ...more »

Submitted by (@s.doerr)

Voting

1 vote

Other

Web notification development

Web notifications' visual alarm effect is not strong enough. The different browsers and operation systems display the notifications in a different way, so these notifications may be not realized or realized too late by the agent. In OTRS 5 a new notifications has been introduced that calls the attention to a network bug. Similar type of notifications could be introduced for ticket and chat notifications, too. See the ...more »

Submitted by (@sassszilvia)

Voting

1 vote

User Experience

Dateivorschau bei Dateianhängen / File preview for file attachme

German (English text below) Es wäre gut wenn man eine Datei die man als Dateianhang hoch lädt vor dem Versand noch einmal öffnen könnte um zu überprüfen ob es die korrekte Datei ist. Man bekommt den Dateinamen angezeigt und man kann den Anhang löschen aber es gibt leider keine Möglichkeit den Anhang noch einmal zu öffnen. ------------------------------------------------------------------------------------------------------------------------- ...more »

Submitted by (@gregorbuerger)

Voting

4 votes

User Experience

Hide/Show Dynamic Fields modul doesn't work in process tickets

OTRS Business Solution™ focuses on proper and effective operation of process tickets. However, in case of process tickets hiding of dynamic fields doesn't work with the help of ACL. If this function was set, the process ticket management would be even more effective and more professional processes could be created.

 

This function would be expected from Ticket Forms modul.

Submitted by (@sassszilvia)

Voting

3 votes