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If you would like to see all ideas created with a specific tag, you can click on the word or phrase via the tagcloud in the navigation sidebar area under "What we're discussing". You can also view ideas sorted by Campaigns from the right navigation area. To return to this page, click the All Ideas link.

Campaign: Administrator Frontend

CHANGE TYPE OF NOTIFICATION STRUCTURE FOR BASE ORACLE

I suggest change the type of field TEXT on the table NOTIFICATION_EVENT_MESSAGE from VARCHAR2(4000 BYTE) to CLOB. Because is not possible send larger mails than 4000 bytes. This problem only affects OTRS that have ORACLE database in the MYSQL database the type of the column is type TEXT that is more large of VARCHAR2(4000 BYTE). The structure type TEXT in MYSQL database would is equivalent to the CLOB in ORACLE database. ...more »

Submitted by

Voting

1 vote

Campaign: Agent Frontend

Individual timeline article zoom window size

The article zoom window size in the OTRS Business Solution™ should be configurable by users to their individual needs or automatically adjust to the available viewport size.

Submitted by

Available as Business or freely selectable Feature : No MODERATOR

Voting

1 vote

Campaign: Agent Frontend

OTRSAppointmentCalendar: booking limit within a same time frame

We want to be able to book appointments in a team calendar with a variable number of team members. This team calendar should indicate when the maximum amount of available resources (team members) is reached in a same time frame and prevent adding an event in this case. Hence, supposing we have a team calendar composed of 4 agents, it shouldn't be possible to create a fifth event say today between 10:00AM and 11:00AM if ...more »

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Voting

0 votes

Campaign: Agent Frontend

DynamicField Dropdown and ConfigItem do not show values.

DynamicFields with a Dropdown behaviour, so also ConfigItem (without Multiselect) should have an option to disable showing the possible values by on-click.

 

I want OTRS to search for values while typing (auto completion look-up) without showing a big list of all possibilties.

Like the the DynamicFields "Customer" providing this finctionality allready but only for CustomerUser.

Submitted by

Voting

0 votes

Campaign: Agent Frontend

DynamicField Radio Buttons

A new DynamicField class with simple Radio Buttons like you know from any web-form.

SysConfig settings could be like the one from "Dropdown" but without the emty value and tree view option.

 

and same for the Customer...

Submitted by

Voting

1 vote

Campaign: Miscellaneous

Sortable columns in feature AddOn OTRSTicketWatchlist

We use big watchlists. I suggest to make the tickets in a watchlist ortable by click on a column.

Submitted by

Voting

1 vote

Campaign: Agent Frontend

Improve CustomerUser visibility for agents/queues

Do not let every agent in the system see the full list of customer users. You can block access to the customer information center, but the agent will still be able to see every customer in the To: field with auto complete e.g. when writing a new ticket.

 

It's in business solution, i know.

Submitted by

Voting

1 vote

Campaign: Agent Frontend

Hide Auto Answer in Agent Frontend

It would be great if I can hide the auto reply in the Agent frontend.

Submitted by

Voting

2 votes

Campaign: Agent Frontend

Agent prefernce CloseNextMask

It would be nice, if i can set the next mask after close, like the next mask after create ( PreferencesGroups###CreateNextMask).

Submitted by

Voting

2 votes

Campaign: Agent Frontend

Write notes while composing tickets

It would be nice if we could write notes in a ticket while the agent views the compose dialogue.

Right now our agents have write this notes before, or after answering by the compose dialogue.

I don't see any Option to Change this in the backend.

Submitted by

Voting

1 vote

Campaign: Agent Frontend

Displaying additional fields in Customer Users

In the customer information center OTRS displays a list of Customer Users assigned to a certain customer company. The displayed attributes of the Customer Users list cannot be modified. It would perfect if these attributes could be modified on a per agent setting or at least in a global definition.

Submitted by

Voting

4 votes

Campaign: Interface

The new article column should be sortable in ticket overviews.

Now the New Article column is not sortable in ticket overviews.It would be really useful if it could be sortable as this would ease the agent's job. When there is activity in several tickets within a short period the agent has to check all the pages to see if all the notes had been read in tickets which have to be monitored by him (being not responsible or owner). Some alternative solutions have been tried out: 1. Monitoring ...more »

Submitted by

Voting

1 vote