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When you delete a GenericAgent, this is done immediately without an "Are you sure you want to delete...".
As the deletion is placed directly near the run button, a GenericAgent can be easily deleted by mistake.
I propose to have an "Are you sure...?" question before the GenericAgent is actually deleted, similar to the question if you are sure when you want to run it.
At this moment, you can view the webservice debugger log by clicking an entry in the REQUEST LIST.
If you want to share this information, you either do many manual copy-pastes or produce screenshot.
Proposal: add an export button here that moves the REQUEST DETAILS to a downloadable file format
In Ticket History, add an export button that exports the ticket history to a csv file.
This file can be send to analyze what happens in a ticket during its lifecycle without
using screenshots or manually copy-pasted Excel files