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We would find it useful to be able to mark certain customers in a similar way to the way the VIP module works. We have a BETA test group in our company and so we would like to be able to label customers with Beta and use a different colour to highlight them.
Since the upgrade to OTRS6 timezone settings have been given increased importance. This is generally good however we have found that when we create reports and export them as .csv files the date fields such as create date now contain the timezone too. This is annoying as previously it was just a numerical field. When we generated the reports we could use excel formula to sort and analyse the results. Now that the timezone ...more »