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Ideas Contributed [ 28 ] [+]
A function to export alls CIs from a class which achieve the same search criterias as PDF (like printing single CI)
This can be used for emergency documentation which will be needed offline. The export also should be possible via cron
OTRS has several actions available under TicketZoom like Note, Responsible, Owner, Priority, etc.
As not all of these modules provide you with all available actions, the idea is to consolidate the actions and making them available in as many modules as you need.
Export of CIs for Nagios/Icinga Configuration which can be used to have an easy sharing of Configuration Managemnt Data with monitoring
Optional Printing of Barcodes on Ticket Print, CI Print.
There should also be a print module for CI Numbers for Stickers
I suggest to implement the indexing of some attachment types like PDF, Word, OOo Files, etc. so that the name of the attachment and also the content can be searched
I would like to have global search templates which could be provided by an admin or poweruser
I would like to have an online help in all frontends. The content of the help should be editable by the community in a wiki, so everbody can help to improve the quality
I suggest to have a method to post installation details like:
To a webpage where users could describe their installations and get feedback
I would like to have an easy feedback mechanism for the admins to give feedback to OTRS.org including Type of Service provided with OTRS, type of company, number of users etc
I would like to have a dashlet displaying the recent or top Ideascale Ideas with a link for easy voting on them
I suggest to have a Nagios/Icinga Module to display disturbed services like the "Nagios Checker" for Firefox does.
I suggest to have a dashlet displaying the service view (only red and yellow services) in the Dashboard